Privacy Statement

Effective Date: 09/09/2025

At PRIDESTATE, your privacy and trust are central to how we do business. We are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable state and territory regulations.

Our Commitment

PRIDESTATE respects your right to privacy. We collect, use, and manage personal information lawfully, fairly, and transparently. As a licensed real estate agency, we comply with the Office of the Australian Information Commissioner (OAIC) requirements and maintain all relevant registrations with state-based licensing authorities.

Information We Collect

We collect personal information necessary for our business operations, including but not limited to:

• Name, address, phone number, and email address
• Employment, financial, or rental history (for tenancy or property management purposes)
• Proof of identity documents (e.g., driver’s license, passport)
• Property ownership and transaction details

We only collect this information when it is reasonably necessary for the services we provide or when required by law.

How We Use Your Information

Your information may be used for:

• Property sales, leasing, and management services
• Responding to your inquiries and providing client support
• Verifying identity and meeting compliance obligations
• Marketing PRIDESTATE services (with your consent)
• Legal, regulatory, and risk management purposes

We will not sell or rent your personal information to third parties.

Data Security and Confidentiality

We take security seriously. PRIDESTATE uses:

• Encryption for electronic storage and data transfers
• Multi-factor authentication and strict access controls
• Regular cybersecurity audits and monitoring
• Confidentiality agreements for staff, contractors, and service providers

Where third-party providers are engaged (such as IT services, payment processors, or marketing platforms), they are contractually required to comply with Australian privacy and security standards.

Data Breach Response

In the unlikely event of an eligible data breach, PRIDESTATE will act in accordance with the Notifiable Data Breaches (NDB) Scheme by:

• Promptly investigating the incident
• Notifying affected individuals and the OAIC where required
• Taking corrective actions to prevent recurrence

Your Rights

Under the Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Correct inaccurate or incomplete information
• Opt out of direct marketing communications at any time
• Make a complaint about our handling of your information

All requests will be handled promptly and in accordance with legal requirements.

Regulatory Registrations

PRIDESTATE operates under:

• The Office of the Australian Information Commissioner (OAIC) – Privacy Act compliance
• Relevant State/Territory Real Estate Licensing Authority (e.g., NSW Fair Trading, VIC Consumer Affairs, QLD Office of Fair Trading, depending on office location)

At PRIDESTATE, protecting your privacy is not just a legal obligation — it is a core part of our promise to you.